Privacy Policy

Privacy Policy

Introduction

Welcome to https://flood-damage-restoration-mckinney-tx.ecojohns.com! We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in compliance with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA), USA
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Publicly Available Records Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, or services linked to our site. These external entities have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with you in the following scenarios:

  • Using Our Services: When you sign up as an authorized user for our applications and services, we collect and process personal information to facilitate your access and usage.
  • Website Visits: Every time you visit or interact with our websites, certain data is collected, including browser type, IP address, and page interactions.
  • Communications: We may reach out via email, phone calls, or text messages (SMS) for transactional purposes, marketing efforts, or customer support. Your consent to receive such communications is voluntary.

Personal Data Collection

We collect various types of personal data from our users, including:

  • Account Details: User names, passwords, and account creation information.
  • Payment Information: Credit/debit card details, billing addresses, and payment history.
  • Financial Records: Bank account numbers (if provided for direct deposits or payments).
  • Purchase Data: Items purchased, purchase frequency, and transaction amounts.
  • Mobile Device Identifiers: Unique device identifiers, mobile network information, and location data from mobile apps.
  • Location Information: GPS coordinates and address details when using location-based services.
  • Feedback and Reviews: Comments, ratings, and suggestions provided by users.
  • Social Media Handles: User names, profiles, and content shared on social media platforms (if integrated with our site).
  • Product Preferences: Data about products viewed, liked, or purchased on our e-commerce platform.

This data is collected through direct user input, interactions with our digital services, and automated tracking technologies. We also receive personal data from third parties who assist us in providing services, always adhering to their respective privacy policies.

Cookies and Tracking Technologies

We employ cookies and similar tracking tools for several purposes:

  • Strictly Necessary: These ensure basic functions of our website, such as allowing secure log-ins.
  • Preferences: Cookies store user preferences, like language settings, to enhance your experience.
  • Analytics: We use analytics cookies to gather insights about website usage and user behavior for optimization purposes.

Users can manage non-essential cookies through our Cookie Manager, giving them control over their tracking preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific duration varies based on the type of data and its purpose:

  • Account Information: Retained until the user’s account is inactive for an extended period (as defined in our terms of service).
  • Payment Details: Securely stored for transaction history, fraud prevention, and tax obligations.
  • Communication Records: Kept for a limited time to manage customer relationships and improve services.
  • Analytics Data: Aggregated and anonymized after a set period for analytical purposes.

Once the data is no longer required or retained, we delete or anonymize it securely.

Security Measures

We have implemented robust organizational and technical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

  • Encryption: Data is encrypted in transit and at rest to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Strict access controls are in place for our employees, with roles based on the principle of least privilege.

Children’s Privacy

Our services are not directed at children under 18 years old. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us, and we will take prompt action to rectify it.

Your Rights (Data Subject Rights)

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances, such as when there is no longer a valid reason to process it.
  • Restriction: Limit our processing of your data under certain conditions, like contesting its accuracy or legality.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes, such as marketing or profiling.
  • Non-Discrimination: Assert your right to be treated fairly and not discriminated against due to the exercise of your data protection rights.

To exercise these rights or lodge a complaint, please contact our Data Protection Officer at the address provided below. We will respond to your requests in line with applicable laws.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any modifications will be effective immediately upon posting on our website. We encourage users to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, requests for data access or deletion, or if you have any questions regarding our Privacy Policy, please contact us:

  • Email: [email protected]
  • Postal Address: Flood Damage Restoration McKinney TX, Data Protection Team, [Your Address]